• Are Eco-Feu products certified?

    We offer a large array of designs certified according to both UL and ULC standards. Please see product pages for certification details.
  • Are the Eco-Feu products covered under Warranty?

    All of Eco-Feu fireplaces are covered by their 3-year Manufacturer's Warranty
  • Can Eco-Feu fireplaces be used indoors and outdoors?

    Yes. Eco-Feu products are designed for both indoor and outdoor applications. They should not be exposed to the elements. Tabletops can be brought inside when not in use and our wall mounted models should be installed in a sheltered area.
  • Do Eco-Feu fireplaces have any effect on the smell or the safety of the air in my home?

    Eco-Feu fireplaces and fuel are safe to use indoors and out. While you will not need a chimney because the flames produce no smoke, you should not install a unit in small washrooms or bedrooms. Ethanol fire features emit a minimal smell for a few minutes at the beginning and end of a burn cycle s...
  • Does Eco-Feu install Fireplaces?

    They do not. Their fireplaces install on a wall in less than 15 minutes with the provided mounting bracket (wall units). Custom applications like recessing the fireplace into another surface will be the responsibility of the buyer and are easily performed by contractors.
  • Do I need to use Eco-Feu brand fuel?

    You do not. However, we cannot guarantee the safety and efficiency of our fireplaces when used with any other fuel brand. The burn times, certification claims and warranty are all measured when using Eco-Feu Superior Quality Ethanol.
  • How do I purchase fuel for my Eco-Feu fireplace?

    We make it easy for you to re-stock on fuel for your fireplace. Simply order it online here with fast and free shipping.
  • How long will it take to ship an Eco-Feu Fireplace?

    In keeping with the quality of the products we sell, we pride ourselves on providing outstanding customer service. We typically ship within 1 business day from order confirmation. Quebec and Ontario customers will receive their order within 1 to 2 business days after we ship, and other provinces ...
  • How long will the fire of Eco-Feu fireplaces last?

    They’ve designed the fireplaces’ burn time to accommodate their typical use time. Tabletops generally burn between 3 and 5 hours while our larger designs burn between 4 and 7 hours. Please see the product specifications for your chosen product’s burn time.
  • How much heat do Eco-Feu fireplaces emit?

    Eco-Feu fireplaces feature real flames and thus produce substantial heat. Please see the product specifications for your chosen product’s heat output and note that the heat output can be controlled through the shutter mechanism.
  • How much will my Eco-Feu fireplace fuel costs amount to?

    Bio-Ethanol is a very efficient fuel to convert into flames. Our tabletop models will cost on average about $0.60 per hour, our 1.5L burner models will cost about $1.40 per hour and our largest burners will cost about $2.00 per hour.
  • I have a wood burning fireplace and want to convert it to an Eco-Feu ethanol fireplace. What should I do?

    Our Insert and Insert XL models are designed with your situation in mind. Replace your log rack with the Insert models for a beautiful flame with or without an open chimney trap. Click here to be directed to the Insert or Insert XL product profile and video.
  • Where does Eco-Feu’s Bio-Ethanol come from?

    While they have sourced our Bio-Ethanol from different crops since 2008, they currently use Canadian Corn bi-products (parts unsuitable for human or animal consumption).