Customer Questions & Answers

• Are Bromic heaters affected by wind and weather?
• Can I adjust the heat output on Bromic Gas Heaters?
• Do Bomic Heaters come with a controller?
• Do Bromic Gas heaters require an electrical supply?
• Electric, Gas, Portable, which one is the right Bromic Heater for me?
• How do Bromic Heaters turn on?
• Is there a minimum clearance height for the Bromic Tungsten Portable Heater?

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• Contact Information
• Do you charge sales tax?
• Do you have a showroom?
• Do you offer any discounts?
• Do you offer trade discounts?
• Do you price match?
• How can I subscribe to your Emails?

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• Are Dimplex Fireplaces easy to maintain?
• Are Dimplex fireplaces expensive to operate?
• Are Dimplex Fireplaces Safe?
• Can a Dimplex fireplace or stove be easily relocated?
• Can I set my Dimplex fireplace up myself?
• Can the flame be adjusted on Dimplex Fireplaces?
• How efficient are Dimplex fireplaces and stoves?

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• Are Eco-Feu products certified?
• Are the Eco-Feu products covered under Warranty?
• Can Eco-Feu fireplaces be used indoors and outdoors?
• Do Eco-Feu fireplaces have any effect on the smell or the safety of the air in my home?
• Does Eco-Feu install Fireplaces?
• Do I need to use Eco-Feu brand fuel?
• How do I purchase fuel for my Eco-Feu fireplace?

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• Are electric fireplaces cost-efficient?
• Can electric fireplace be used without heat?
• Difference between Touchstone Sideline and ValuLine
• Do electric fireplaces give off any fumes or gases?
• Does electric fireplace need to be on a dedicated circuit breaker?
• Does the glass front of an electric fireplace get hot?
• Does your electric fireplace need any venting or a chimney?

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• Are all The Bio Flame ethanol fireplaces UL Listed?
• Are ethanol fireplaces safe to use indoors?
• Are the ethanol fire emissions harmful to humans or pets?
• Are there any Legal requirements or building regulations regarding Bio-Ethanol Fireplaces?
• Can Ethanol Fireplace inserts be installed in a cabinet?
• Can I cook food on the Bio-Blaze fireplace?
• Can I extinguish the ethanol fireplace before the fuel has completely burned off?

See all articles in Ethanol Fireplaces →

• What is the Fire Pit Art base Nepal Plate made of?
• What is the measurement of the Fire Pit Art base Nepal plate?

• Do I need to register my fireplace for warranty purposes?
• Do you have heaters that are made in the US with US sourced materials?
• Do you offer financing?
• Do your fireplaces have any guarantee?
• How many BTUs will I need?
• How much space / depth / width that I need to install your fireplaces?
• What are the differeneces between the Amantii Panorama Slim and the Remii?

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• Are quartz elements used by Infratech better than "shortwave" halogen elements?
• Can I operate Infratech heaters from home lighting controls or home management systems?
• Can I run my Infratech heaters on only 120 volts of power?
• Does an Infratech electric heater cost more than a gas unit to operate?
• How can I estimate my cost for operating Infratech heaters?
• How long can I expect an Infratech quartz element to last?
• How small of an Infratech heater can I use?

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• Can you customize the units in any way?
• Do you offer installation services?
• How big of a hole do I frame?
• How to install my fireplace / fire pit / patio heater?
• What is the difference between flush mount, recessed, and zero clearance fireplace installation?

• Can the Modern Flames fireplace be installed outside?
• Can the sensitivity of the Modern Flames Fireplace touchscreen be adjusted?
• Can you turn on the Modern Flames fireplace via the touch screen and off via the remote (or vise versa)?
• Does the Modern Flames fireplace need to be on a dedicated 15 amp circuit?
• How do you change the fire unit of my Modern Flames fireplace to Fahrenheit/Celsius?
• How do you program the Modern Flames remote control?
• How long will the LED lights of Modern Flames fireplaces last?

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• Can I buy a Napoleon Fireplace direct from the factory?
• What are BTU’s?
• What does zero clearance mean?
• Will the blower increase the heat output of our Napoleon fireplaces?

• What is infrared heat used in Patio Comfort heaters?
• What is the recommended clearance for Patio Comfort heaters?
• What is the warranty on Patio Comfort?
• Why buy a propane patio heater?
• Why Patio Comfort vs. Others?

• Can I pick up my order myself?
• Can you guarantee delivery?
• Can you ship to an island?
• Do I have to be home when my order is delivered?
• Do you accept returns?
• Has my order shipped?
• How does the fireplace come when it is shipped to my home?

See all articles in Shipping, Returns, Exchanges →

• How do I position my Sunglo outdoor patio heaters?
• Where our Sunglo “outdoor” patio heaters should NOT be used?

• Can I cook food over a SunJel gel fuel flame?
• Does SunJel Gel Fuel have a smell?
• Does SunJel gel fuel put off heat?
• How do I dispose of my empty SunJel fuel cans?
• How full should my SunJel can be?
• How long does each SunJel can burn?
• My SunJel fuel is past its expiration date. Where can I dispose of it?

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• Are Sunpak mounting brackets and transformers included?
• Are the SUNPAK units difficult to install?
• Can I minimize the clearance to combustibles by heat shielding Sunpak heaters?
• Can I use SUNPAK units to heat my garage?
• Can SUNPAK units be placed under an awning type patio cover?
• Can the Sunpak heat output be adjusted?
• Can the SUNPAK units be controlled with a thermostat?

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• Can we add fragrance or essential oils to the water in the cassette, to scent the air from the water vapor?
• Can we install this in an open space without glass or firebox?
• Dimplex Opti-Myst ventilation?
• Do these fireplaces add significant humidity inside the home?
• Do these water-vapor fireplaces come with logs?
• Do Water Vapor Fireplaces emit heat?
• Do water vapor fireplaces make a crackling sound.

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• Is the item in stock?
• Where do I get Bio-Ethanol?